Installation
TELECO OF THE ROCKIES has solicited the opinion of many of its customers to develop an effective, logical plan for installing your new telephone system. We think you'll agree, as you read this section, that the methods discussed herein will facilitate the installation of your new telephone system.
Pre Installation
TELECO OF THE ROCKIES will perform all necessary preparation and exchange of information needed to ensure a smooth installation of the system. Such as:
- Coordination with the local Bell Operating Company and your long distance carriers to order and interface lines/trunks, as well as fax, modem, high speed data circuits, ring downs, T-l's, DID's, etc.
- Making appropriate changes to the line service, with your approval, to reflect the most intelligent and cost effective arrangement possible. Changes here are made to coincide with the system cutover.
- Arranging pre-training for attendants and system users on an as needed or requested basis.
- Scheduling all preparatory work to be done prior to installation in order to facilitate a quicker cutover of the system. Cabling, paging equipment, and data wiring are just a few examples.
- Implementing the system features that best serve the needs of your business.
- TELECO OF THE ROCKIES will design the system to each department's requirements in order to best suit their needs, thus allowing customization throughout the company.
The actual "change out" of the system is typically done either during business hours (Monday through Friday, 8:00 AM to 5:00 PM), or after hours. Some points regarding both are as follows:
DURING BUSINESS HOURS
- No additional (overtime) charges.
- Is advisable for smaller systems i.e. 20 phones or less.
- Ideal if system has cabling in place.
- Typically done as a "flash" cut where the old system is taken down one phone at a time.
- Lines are "busied out" during switch so callers do not experience ring no answer conditions.
- Works well if system remains in place and we're only adding ancillary equipment i.e. paging voice mail, call accounting etc.
- Best to pick a slow day, or when the most employees are gone.
AFTER BUSINESS HOURS
- Done after 5:00 PM, or on Saturday and/or Sunday.
- Causes the least disruption to operations of the company.
- Requires a customer representative on site with the installation team.
- Pertinent programming information is not always available as employees are gone.
- Necessitates early AM training the following business day.
- Advisable if offices are busy, require moving of furniture, extensive cabling installation, etc.
- Best if system is of a larger nature; i.e. 20 phones or more, or if new system is being installed with voice mail, data networks, paging, call accounting, etc
Customer Training
The last thing you need is a telecommunications system that threatens you or provides only a fraction of its capabilities. We make sure that our systems are intrinsically easy to use and are designed with you in mind. We also recognize that to achieve universal user acceptance and competence, a structured and on going training program is required. Your Training Program will be designed to provide smooth system implementation, develop greater use, acceptance, and ensure the greatest efficiency from your new communication system.